Refund policy

Last updated: October 20, 2026

Most of what we sell is food, so we cannot accept returns. We still want you to be happy with your order. If something is wrong, please let us know quickly so we can look into it.

Report a problem within 24 hours

If there is a problem with your order, such as a missing, incorrect or damaged item, you must contact us within 24 hours of delivery (based on the carrier’s tracking). Please include:

  • your order number
  • a short description of the problem
  • photos of the items, the packaging (inside and outside) and the shipping label

We review every report and decide whether to refund or replace the affected items. We may not be able to help with problems reported after 24 hours or without photos.

What we cannot refund or replace

  • Melted or thawed products. We pack carefully with ice packs and insulation where needed, but we cannot refund or replace chocolate that has melted or frozen products, such as meat pies, that have thawed in transit. This includes melting or thawing caused by hot weather or carrier delays.
  • Carrier delays, lost or stolen packages. Once your package leaves our facility, it is in the carrier’s hands. Please contact FedEx or UPS directly about delayed or missing packages.
  • Incorrect addresses or unattended packages. We are not responsible for packages sent to an incorrect or incomplete address entered at checkout, or for packages left unattended after delivery.
  • Items not stored correctly after delivery. Perishable items must be refrigerated or frozen as soon as they arrive.
  • Returns of food. For food safety reasons, food items cannot be returned.
  • Shipping and fees. Shipping charges, the $2.50 handling fee and the $12 perishable packing fee are not refundable.

Biltong storage

Biltong is a natural product and can develop mold if it is not stored correctly. As soon as it is delivered, please store your biltong in the refrigerator or freezer. We cannot accept responsibility for biltong that was not stored this way after the carrier’s confirmed delivery.

Apparel, magnets and other non-food items

All sales of non-food items, such as T-shirts, baby bodysuits and magnets, are final. We do not accept returns or exchanges unless the item arrives damaged or we sent the wrong item. In that case, please contact us within 24 hours of delivery with photos, as described above.

How refunds are paid

Approved refunds are made to your original payment method. Depending on your bank or card provider, it can take several business days for the refund to appear.

Contact us

Phone: (954) 533-2828
Email: natasha@dutchyssausages.com

By placing an order, you agree to this Refund Policy and our Shipping Policy.