Shipping policy

Last updated: October 20, 2026

Carriers and tracking

We ship with FedEx and UPS. You can choose your carrier and delivery speed at checkout. Every shipment is tracked, and we email you a tracking link as soon as your order ships.

Processing time

Orders usually ship within 2 business days (Monday to Friday, excluding public holidays) after payment is received.

Shipping costs

We do not mark up shipping. You pay the carrier’s rate shown at checkout, which is based on the weight and size of your order and where it is going, plus:

• $2.50 handling fee on every order.
• $12 perishable packing fee, charged once per order, if your order includes frozen products (such as frozen meat pies or frozen meat) or homemade desserts (which are not frozen). This covers the ice packs and insulated packaging needed to send these items.

Each order is packed and shipped separately, and we cannot combine orders placed separately. To save on shipping, please place all your items in one order.

How we pack your order

We pack every box carefully, with fragile items well protected. Where needed, we use ice packs and silver insulated liners to help perishable items stay cold during normal transit times. Please open your package as soon as it arrives and refrigerate or freeze perishable items straight away.

Once your package leaves us

Once we hand your package to FedEx or UPS, its delivery is in the carrier’s hands, and all packages ship at the buyer’s risk. We are not responsible for:

• carrier delays, including delays caused by weather or holidays
• lost or stolen packages
• packages that tracking shows as delivered
• the condition of items caused by a delay in transit

If your package is delayed or has not arrived, please contact the carrier directly using your tracking number. They are the only ones who can locate a package once it is in their network.

Shipping address

Please check your shipping address carefully before placing your order. We are not responsible for packages sent to an incorrect or incomplete address, or for packages left unattended after delivery. If you notice a mistake, contact us right away. We will try to help, but we cannot guarantee changes once your order has shipped, and any carrier charges to correct or reroute a package are the customer’s responsibility.

Local delivery and pickup

Local delivery and in-store pickup are available from our Plantation and Boca Raton locations. See our Local Pickup & Delivery Disclaimer for details.

Problems with your order

If something is wrong with your order, please contact us within 24 hours of delivery. See our Refund Policy for how to report a problem and what we can and cannot refund.

Contact us

Phone: (954) 533-2828
Email: natasha@dutchyssausages.com